Privacy Policy

Effective date: 19 September, 2026

WHO WE ARE

ElevAge Home Solutions LLC, doing business as ElevAge, provides home remodeling and accessibility solutions.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit an inquiry, complete an advertising lead form, subscribe to our emails, communicate with us, or use our services.

Email: contact@elevagehomesolutions.com

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number, and mailing address.
• Project information, such as the property address or ZIP code, services requested, project timeline, budget information you choose to provide, and home features relevant to the work.
• Information submitted through consultation requests, contact forms, planning questionnaires, appointment requests, and social media lead forms.
• Communications with us, including emails, messages, and notes about your inquiry or project.
• Photos, documents, measurements, and other materials you provide for project planning.
• Customer records, such as estimates, agreements, invoices, service history, and communication preferences.
• Records of marketing preferences, permissions, and opt-out requests.

Information collected automatically: When you visit our website, our website provider and any enabled analytics or advertising tools may collect information such as your IP address, browser and device information, pages visited, referring website, approximate location derived from your IP address, and interactions with website content.

Section 6 describes the tracking technologies actually used on our website.

Information from other sources: We may receive information you submit through advertising platforms, social media services, referral sources, and service providers that help manage inquiries. For example, when you submit a Facebook lead form, we receive the information included in that submission.

INFORMATION ABOUT FAMILY MEMBERS AND HOME ACCESSIBILITY

If you contact us about a parent, relative, or another person, please provide your own contact details initially and share only information necessary to discuss the project.

Only provide another person’s personal information when you have appropriate permission or authority to do so.

Our general inquiry forms are intended for home improvement information. Please do not submit medical records, diagnoses, Social Security numbers, insurance information, or other sensitive information through these forms.

If a project requires additional information about accessibility needs, we will discuss an appropriate way to collect the information needed for that purpose.

HOW WE USE INFORMATION

We use personal information as appropriate to:

• Respond to inquiries and requests.
• Discuss project goals, available services, and next steps.
• Arrange consultations, site visits, and appointments.
• Prepare estimates, agreements, invoices, and project plans.
• Coordinate and perform requested services.
• Maintain customer and project records.
• Send appointment reminders and relevant project updates.
• Send marketing communications as described in Section 5.
• Understand how people find and use our website and evaluate advertising performance, subject to applicable choices and requirements.
• Maintain and improve our website and business operations.
• Detect misuse, protect information, resolve disputes, and comply with legal obligations.

We do not treat publication of this policy or a visit to our website as blanket consent to all processing activities.

INQUIRY FOLLOW-UP AND MARKETING COMMUNICATIONS

Project inquiries

When you request information or a consultation, we use the contact details you provide to respond to that request and discuss relevant services. Providing contact details for an inquiry does not authorize every form of future marketing.

Email subscriptions

Our marketing emails may include home accessibility information, company news, service updates, and offers.

You can unsubscribe from marketing emails using the unsubscribe link included in those emails or by contacting contact@elevagehomesolutions.com. We honor requests within the period required by applicable law.

Unsubscribing from marketing does not necessarily stop nonmarketing communications needed to administer an existing project or transaction.

Phone calls and text messages

We may call you to respond to a consultation or service request using the number you provide.

Submitting a general inquiry or accepting this policy alone is not consent to automated marketing calls or texts where separate consent is required.

COOKIES, ANALYTICS, AND ADVERTISING

Our website uses the following technologies:

• Essential website technologies: Wix Tools
• Analytics: Meta Business Tools, Google Business Tools
• Advertising and measurement: Meta Pixel, Google Ads, Meta Ads
• Embedded services: HoneyBook

Where enabled, advertising technologies may allow a provider to associate website activity with an account or device and use that information for measurement or advertising under its own policies. We obtain consent or provide opt-out mechanisms where required.

Your choices

You can manage cookies through your browser settings. Blocking cookies may affect website functionality. Browser cookie settings do not necessarily control information transmitted through server-side integrations.

WHEN WE DISCLOSE INFORMATION

We disclose personal information when necessary for the purposes described in this policy, including to:

Service providers

Providers that support website hosting, inquiry management, scheduling, email delivery, business automation, payment processing, storage, and other business operations.

Marketing support

Authorized marketing support personnel may access information needed to manage inquiries, communications, or campaign reporting on our behalf.

Project partners

Installers, subcontractors, suppliers, or other professionals may receive information needed to assess, schedule, or complete requested work. We limit disclosure to information relevant to their role.

Advertising and analytics providers

We disclose information to enabled advertising and analytics providers as described in Section 6 and subject to applicable preferences and requirements.

Legal and business purposes

We may disclose information when legally required or reasonably necessary to respond to lawful requests, protect rights or safety, investigate fraud, or resolve disputes.

Information may also be disclosed in connection with a proposed or completed merger, financing, sale of business assets, or similar transaction, subject to applicable protections.

DATA RETENTION

We retain information for as long as reasonably needed for the purposes described in this policy, including responding to inquiries, performing services, maintaining required business records, resolving disputes, and meeting legal obligations.

Retention depends on the type of information, the status of the inquiry or customer relationship, applicable recordkeeping requirements, and legitimate operational needs.

We may retain limited suppression information after an unsubscribe request so that we can continue honoring it. Information no longer needed is deleted or de-identified according to our retention practices, subject to legal requirements and backup limitations.

INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle.

No method of transmission or storage is completely secure. This statement does not limit any security obligations or rights provided by applicable law.

YOUR PRIVACY REQUESTS

You can contact contact@elevagehomesolutions.com to request access to, correction of, or deletion of information you have provided, or to ask questions about our practices.

Depending on where you live and whether a privacy law applies to our business, you may have additional rights, including rights to obtain a copy of personal information, opt out of certain processing, or appeal a decision about a request.

We evaluate and respond to requests under applicable law. We may need to verify your identity or authority and may retain information where permitted or required. We will not request more information than reasonably needed for verification.

CHILDREN’S PRIVACY

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If you believe a child has provided us with personal information, contact contact@elevagehomesolutions.com so that we can investigate and take appropriate action.

PROJECT PHOTOS AND TESTIMONIALS

If we want to use identifiable customer photographs, testimonials, or project details in public marketing, we obtain appropriate permission separately.

Submitting project photos for an estimate is not, by itself, permission to publish them. We do not publicly display a customer’s precise address or private contact information as part of a project feature without appropriate authorization.

SMART HOME AND MONITORING PRODUCTS

Third-party smart home or monitoring products may have their own privacy policies and account requirements.

This policy does not independently authorize access to recordings, monitoring feeds, or household activity data.

THIRD-PARTY SERVICES

Our website or communications may link to third-party websites or services. Those providers’ privacy policies govern information they collect through their own services.

When you submit information through Facebook, Google, or another platform, that platform’s policies may apply alongside this policy.

CHANGES TO THIS POLICY

We may update this policy to reflect changes in our practices, services, or legal requirements. The revised version will show an updated date.

Where required, we will provide additional notice or obtain consent before making material changes to how we use previously collected information.

For privacy questions, requests, or concerns: contact@elevagehomesolutions.com